Self Service Repair for MacBook Air and MacBook Pro offers over a dozen different types of repairs for each model, including the display, top case with battery, and trackpad, with more to come. Customers experienced in the complexities of repairing electronic devices can perform repairs on these Mac notebooks, with access to many of the same parts and tools available at Apple Store locations and Apple Authorized Service Providers.
Every genuine Apple part is designed and engineered for every product and undergoes extensive testing to ensure the highest quality, safety and reliability. Customers can return replaced parts to Apple for refurbishment and recycling, and in many cases receive credit for their purchase.
Specially designed to provide the best repairs for Apple products, Apple tools are designed to withstand the rigors of large-scale, professional repairs where safety and reliability are a top priority. Apple offers rental kits for $49 so that customers who don’t want to buy tools for a single repair can still have access to these professional repair tools. Customers have access to the toolkit for one week and it ships for free.
Self Service Repair is part of Apple’s efforts to further expand access to repairs. For the vast majority of customers who have no experience in repairing electronic devices, the safest and most reliable way to make a repair is to visit a professional repairer with certified technicians using genuine Apple parts.
In the past three years, Apple has nearly doubled the number of service locations with access to Apple genuine parts, tools and training, including more than 3,500 independent repair providers. A global network of more than 5,000 Apple Authorized Service Providers supports more than 100,000 active technicians. As a result, eight out of ten Apple customers are in the US within 20 minutes of an authorized service provider.