“House of the Dragon is being successfully watched by millions of HBO Max subscribers tonight,” HBO said in a statement to multiple media outlets on Sunday. “We are aware of a small fraction of users trying to connect through Fire TV devices who are having issues and are currently being resolved for affected users.”
The crashes caused a technical hiccup in one of HBO’s most highly anticipated shows in years. “House of the Dragon” is a prequel to the network’s blockbuster “Game of Thrones” series, which is based on the medieval fantasy series “A Song of Ice and Fire”.
“Game of Thrones” became a television and pop culture giant by providing viewers with long drawn-out palace intrigue, punctuated by violence and sex. The show was known for shocking viewers by abruptly killing lead characters. But the final season in 2019 was criticized by some longtime fans who thought it had come to an end in a hurry.
The prequel, directed by directors other than its predecessors, could signal a sort of comeback for HBO. It also comes just a week before its competitor Amazon Prime plans to premiere “The Rings of Power,” a new cinematic installment of the Lord of the Rings franchise.
HBO’s technical hiccup Sunday night was a source of concern for some viewers, who expressed their frustration on social media. “App crashes. Very disappointing,” wrote Carly Kempler, a media and audience engagement specialist at the Johns Hopkins Bloomberg School of Public Health.
Several viewers found that HBO Max appeared to kick off the show by playing a trailer advertising the network’s exclusive content, according to accounts documented on social media. But then the user was suddenly brought back to the Amazon Fire TV home screen when the app suddenly closed. This would happen repeatedly. (Amazon founder Jeff Bezos owns The Washington Post.)
The network suggested several solutions through its Twitter accountincluding going to another show and turning off subtitles, or uninstalling and reinstalling the app.
Some users discovered Sunday night that they could work around the problem by creating a new profile name and accessing the show that way.
Apparently you need to crate a new user on your hbo max account and that works fine
— Stanton (@StantonThe3rd) August 22, 2022
Few new malfunctions were reported to Downdetector on Monday morning.